Privacy Policy

At S-Online.biz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase from us.

By using our website or purchasing our products, you consent to the practices outlined in this Privacy Policy. We encourage you to read this policy thoroughly to understand how your personal information is handled.

1. Information We Collect

We collect the following types of personal information to provide our services to you and improve your experience:

• Personal Identification Information:
  This includes details such as your name, email address, phone number, shipping and billing address, payment information, and any other information you provide when making a purchase or interacting with us.

• Non-Personal Identification Information:
  This includes data such as your IP address, browser type, device information, and browsing history on our site, which helps us improve our website’s functionality and content.

• Cookies and Tracking Technologies:
  We use cookies and similar technologies to enhance your experience on our website, personalize content, and analyze our website traffic. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process Transactions:
  We use your personal information to process and fulfill your orders, including delivering products and providing customer support.

• To Improve Customer Service:
  Your information helps us respond more effectively to your customer service inquiries and requests.

• To Send Marketing Communications:
  With your consent, we may send you promotional emails regarding new products, special offers, or other updates related to our products and services. You may unsubscribe from these communications at any time by following the instructions in the email or contacting us directly.

• To Personalize User Experience:
  We use your non-personal information to personalize your experience on our website and offer content and product recommendations that may interest you.

• To Improve Our Website:
  We may use your information to enhance our website’s functionality, improve performance, and analyze trends to provide better services.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information when you place an order or submit personal details on our website. These security measures include:

• SSL Encryption:
  We use Secure Socket Layer (SSL) technology to encrypt sensitive data, such as your payment information, during transmission.

• Access Control:
  Only authorized personnel have access to your personal information, and they are trained to handle it securely.

• Data Retention:
  We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4. Disclosure of Your Information

We may share your personal information in the following situations:

• With Service Providers:
  We may share your information with third-party service providers who assist us in processing payments, fulfilling orders, managing our website, and conducting marketing activities. These service providers are required to maintain the confidentiality of your information and only use it for the purposes specified by us.

• For Legal Compliance:
  We may disclose your information to comply with applicable laws, regulations, legal processes, or to respond to lawful requests from governmental authorities.

• In the Event of a Business Transaction:
  In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if such a transfer occurs, and your information will continue to be protected under this Privacy Policy.

5. Your Choices and Rights

You have certain rights regarding your personal information under Canadian privacy laws, including:

• Access to Your Information:
  You have the right to request access to the personal information we hold about you. To do so, please contact us using the information below.

• Correction of Your Information:
  If any of the information we hold about you is inaccurate or incomplete, you have the right to request that we update or correct it.

• Opt-Out of Marketing Communications:
  You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

• Withdraw Consent:
  You can withdraw your consent for us to collect and use your personal information at any time, subject to legal or contractual restrictions. Please contact us if you wish to withdraw consent.

• Right to Erasure:
  You may request the deletion of your personal information, and we will comply, subject to any legal or contractual obligations.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. Please note that we are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

8. Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and the “Effective Date” at the top of this policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, your personal information, or how we handle your data, please contact us:

S-Online.biz
Email: [email protected]